Hiring for Course Manager

Position Title: Course Manager
Reports to: Program Director
Status: Full Time Employee (40 hours per week)
Work Hours: 8:00am - 5:00pm
Compensation: $54K - $59K Based on Experience
Benefits: Health insurance

About Strozzi Institute
Strozzi Institute (SI) is the premier Somatic Training Institute in embodied leadership and coaching certification, focusing on values driven leaders and business. Our vision is a life-affirming future for all. We support transformative leaders and organizations that can meet the challenges of our time – delivering sustainability, interconnectedness, and social equity. Our mission is to produce leaders and organizations that embody pragmatic wisdom, skillful action, and grounded compassion; who can use conflict as a generative force. We are a Benefit Corporation and are committed to leaving the world better than we found it.
Job Summary
The course manager is responsible for managing the logistics and customer service associated with all in-person and online public courses. Ideal candidates are detail-oriented and adept at partnering with teammates in person and remotely. They also have experience with customer service, event production, project management, vendor management, data management, and schedule coordination.
To Include but no limited to:

Customer Service

  • Respond to logistical questions about courses and programs
  • Manage refunds, transfers and payment plans
  • Direct inquiries to other staff members

In Person Courses, Corporate Trainings and Coach Certification Program

  • Coordinate event vendors
  • Manage inventory and ordering of event supplies
  • Produce Printed Course Materials
  • Coordinate Bodyworker schedules
  • Schedule teacher preparation and debrief calls
  • Ensure all course related automated emails are sent
  • Pull participant report for teaching team as needed
  • Update participant status in customer relations management system
  • Load content to learning platform
  • Create and send completions certificates

Online Courses

  • Support management of the online learning platform
  • Attend online sessions as needed to provide tech support
  • Ensure participants receive certificates generated from learning platform
  • Upload live session video and audio recordings to learning platform
  • Manage refund or transfers

Knowledge and Skills

  • Excellent email and phone customer service skills.
  • Enjoys communicating with people both customers and teammates.
  • Strong attention to detail, accurate and well organized. Able to prioritize.
  • Strong ability to plan, organize, and execute duties in an efficient manner, but also remain flexible and open to change.
  • Experience with the following or similar platforms: Microsoft Office Suite, Box, File Maker Pro, Wordpress, Ontraport, Thinkific.
  • Forward thinking and solution oriented.
  • Ability to work business hours.
  • Need to have reliable transportation; have a current driver’s license and auto insurance. You may occasionally need to drive to our training site in Petaluma.
  • Able to lift 40lbs.
  • Interested in learning about somatics and Strozzi Institute methodology. Willing to participate in embodied leadership practices and processes as part of working with the team day to day, in staff meetings and staff retreats.
SI Team Members
As an organization committed to somatics as a transformative methodology for individual, organizational, and systemic change, we ask that all staff demonstrate a willingness and enthusiasm to participate in somatic processes and practice. This includes participation in level one training, in somatics at staff meetings and retreats. SI offers health benefits, vacation/time off, and free or discounted courses in somatics. Everyone is dedicated to advancing the vision and mission of the organization, working as a close team and creating a supportive and transformative work culture.
How to Apply

If you think you’d be interested in joining our team, please send your resume and cover letter to Program Director - Stephanie Meux stephanie@strozziinstitute.com

We strongly encourage people of color, people with disabilities, women, and LGBTQ candidates to apply.